We are making enhancements to the reporting and analytics portion details of the GDPR test results. For a better understanding of how Cyara/Botium tests against GDPR:
How does it work?
- Automated Test: Ask your chatbot questions that it should be able to answer according to GDPR standards. For example: “What are you doing with my data?”
- Next Step: Audit- Cyara/Botium enables you to conduct an audit, by answering a checklist of questions. For example: "Is there a data protection regulation for your chatbot?"
- Security: Assessing your chatbot’s ability to answer data security related questions. For example: “How do you protect my data?”
- Control: Determining how well customers can exercise their rights while interacting with your chatbot. For example: “Delete my personal data”
- Transparency: Ensuring your chatbot provides customers with full information regarding GDPR inquiries. For example: “What happens to my data?”
- Privacy: Checking that your chatbot can properly answer general questions about privacy. For example: “What is your privacy policy?”
GDPR is this running against an API?
GDPR testing can be done via API or via UX level.