This histogram tells us that we have some poor-performing user examples in our test session - meaning the NLP engine returned a low confidence score for them.
Note:
Issues with the CONFIDENCE of the test results will be
visualized here.
Click on the left-most pile on the chart to see the poor-performing user examples, the expected and the predicted intent as well as the confidence score.
Note: A low confidence score usually means that the NLP engine was not
able to properly predict the intent for a user example, often resulting in the infamous
Sorry, I don’t understand
response.
Read here to know more: Intent Confidence Distribution
Parent topic: Step 4: Identify NLP-related Issues and Solutions
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