Welcome to the Botium Knowledge Center

The Attention Box shows any alarming events Botium was able to identify:

• Predicted intent doesn’t match the expected intent

• Entities have not been recognized

• Test data is not suitable for analyzing with Botium

Clicking on the message shows the detailed records Botium identified as source of the problems.

In this case, there are 10 user examples for which the chatbot predicted an intent other than expected. In most cases this means that the training data for the NLU engine has to be refined further by adding more user examples to the expected intent, and maybe removing similar user examples from the incorrectly predicted intent (see Step 5: Annotate and Augment Training Dataset.